Refund Policy
We are obligated to submit work projects that meet the specific requirements of the customer on time. If we fail to fulfill one or more commitments, according to this refund policy, the customer has the right to request a partial or full refund.
我方有义务按时提交符合客户特定要求的工作项目，如我方违反了某一项或几项承诺，根据此退款政策，客户有权要求部分或全部退款。
Once you place an order and make the initial payment, we are obligated to provide you with responsible academic services. Until the final project deadline, you can request unlimited revisions until you are satisfied. However, if modification requests after project completion are beyond the initial scope, we may request an additional fee, and work will commence upon payment.
当您确认下单并支付定金后，我们有义务为您提供负责的学术服务，在项目最终截止之前，您可以要求无限次修改，直到满意为止。但是，如果项目完成后的修改要求并非在初始要求范围内，我们会请求您增加相应费用，并在您支付费用后开始操作。
1.Order Cancellation: If we have not assigned a writer to your order or if the writer has been assigned but has not started working, we will refund the amount you have already paid. If the writer has already started and completed some or all of the work, we will refund the corresponding proportion based on the progress made.
您方取消订单 ：如果我们还未为您的订单分配作家或者已分配但尚未开始工作，我们将原路退还您已支付的款项；如果作家已经展开部分或全部工作，我们会根据实际工作进度退还相应比例的差额并提供已完成的进度。
2.Order Completion Delay: If we exceed the agreed-upon deadline between both parties, the following scenarios apply: If the school refuses to accept any late submissions, we will provide a full refund. If the school accepts the late submission without additional penalties, we will update the deadline accordingly without changing the price. If the school accepts the late submission with a certain penalty percentage, for example, deducting 5% of the total grade for every 24-hour extension, we will refund the fee based on the deduction proportion.
订单完成超时：如我方完成订单的时间超过了双方原始约定的时间，分为下列情形：如果学校拒绝接纳任何迟交项目，我们将全额退款；如果学校接受迟交并无附加的分数惩罚Penalty，我们请求再次更新截止日期并且价格不变；如果学校接受迟交并附加一定比例的Panalty，比如每延长24小时扣除总成绩的5%，那么我们会按照扣分比例退还费用。
3.Order Beyond Our Scope: If we discover that your order is beyond the difficulty level or capabilities of our services, we will immediately refund the full amount and inform you of the situation.
订单超出我方业务范围：一旦我们发现您的订单难度不在我们的服务范围或能力之内，我们会立即主动退还全款并告知您实际情况。
4.Plagiarism Concerns: This situation is highly unlikely. Before delivering the final results to the customer, we conduct a formal Turnitin check to ensure the content is highly original.
内容涉嫌抄袭：这种情况几乎不可能出现，每次在提交给客户成果之前，我们会进行正式的Turnitin检测，确保内容系高度原创。
1.Order Completion Delay Due to Customer Reasons: For example, if the customer fails to provide necessary materials on time, resulting in the project being completed beyond the deadline. In such cases, if the customer agrees to extend the submission deadline, it is not applicable for a refund.
订单完成超时：因为客户原因，比如未及时提供必须的资料导致项目最终完成时间超期；客户本人同意延长提交期限。
2.Purely Editing Orders: Such as proofreading and polishing work.
单纯的编辑订单：比如润色，校对工作。
3.Simple Writing: For example, when there are no grading criteria or plagiarism requirements, although this situation is extremely rare.
简单的写作：比如没有评分标准，也无需注意重复率，当然这种情况极其少见。
4.Customer’s Unauthorized Modifications: If the customer makes unauthorized changes to the content of the project delivered by DaixieServie, resulting in a failing grade or a score below the agreed-upon level, the customer bears full responsibility.
客户擅自修改：如果客户在接到我们完成的项目后擅自改动内容，导致最终成绩不及格或者低于约定分数的，由客户方承担全部责任。
5.Customer Provides Outline and all Reference Materials: If we strictly follow the outline, ideas, and other resources provided by the customer for writing, and the result is unsatisfactory, the customer bears full responsibility.
客户提供提纲与所有参考材料：如果我们完全照办客户提供的提纲、思路和其它用于写作的资源，导致成绩不合格的，由客户方承担全部责任
6.Urgent Orders of more than 500 words within 12 hours cannot guarantee 100% compliance. Therefore, the customer needs to accept all potential risks.
12小时内500字以上急单，客观上无法保证100%合格率。因此客户需要接受可能出现的全部风险。
7.If the customer requests a refund but refuses to provide genuine feedback or uses feedback from another project as a substitute for genuine feedback, we will not issue a refund.
客户要求退款，但拒绝提供真实的Feedback，或者使用其它作项目的feedback冒充真实的feedback的，我方将不予退款。
8.If, for some reason, the customer deliberately misrepresents an undergraduate-level project as a high school-level project or a master’s-level project as an undergraduate-level project, leading to the wrong matching of a writer and ultimately unsatisfactory results, the customer bears full responsibility.
客户出于某些原因，故意将本科水平项目说成是高中水平，将硕士水平项目说成是本科项目，导致我们错误匹配作家并最终导致成绩不合格的，客户方承担全部责任。
9.Refund requests made more than 60 days after the deadline.
退款申请提出之日已超过截止时间60日或以上。
10.Other situations that may not meet the refund policy criteria.
其它可能出现的不符合退款政策的情形。
If you meet the refund conditions, you need to provide the following materials for our review
如符合退款条件，您需要提供如下材料供我们审核：
1.Official feedback documents or screenshots from the school.
学校正式的Feedback文件、截图。
2.Our initial submission and your original files. Please note that the original files
我们最初提交与您的原始文件，注意，必须时未经任何改动的原文件，包括文件名要与最初的文档相吻合。
3.If you are dissatisfied with any aspect of the service, you can provide direct feedback to us.
Refund requests are only valid within 60 days from the date you receive the project results. Requests submitted after 60 days will not be accepted.
4.Refund requests are only valid within 60 days from the date you receive the project results. Requests submitted after 60 days will not be accepted.
您对该次服务不满意的地方，可直接反馈给我们。
退款申请仅限于您收到项目成果起的60日内，超过60日我们将不予受理。
